This Privacy Policy ("Policy") describes how bat399 ("bat399", "we", "us", "our") collects, uses, stores, shares, and protects personal information when you access or use the bat399 Platform at bat399.club. This Policy applies to all Users, visitors, and registered account holders. By accessing bat399 or creating a bat399 account, you acknowledge that you have read this Policy and consent to the data practices described herein.
bat399 is the data controller responsible for the personal information collected through the bat399 Platform. bat399 operates bat399.club and all associated sub-pages and services. For all privacy-related enquiries, requests, or complaints, please contact bat399's Data Protection team using the contact information provided in Section 14 of this Policy. bat399 is committed to processing personal data in a lawful, fair, and transparent manner consistent with applicable international data protection standards.
When you register for a bat399 account, use the platform, or contact our support team, bat399 may collect the following categories of personal data:
When you access the bat399 Platform, certain technical data is collected automatically through our servers and analytics systems:
bat399 collects only the personal data that is necessary for the purposes described in this Policy. We do not sell personal data to third parties for their independent marketing purposes.
bat399 uses personal data collected from Users for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, account data |
| Processing deposits and withdrawals | Financial, identity, KYC data |
| Providing betting and casino services | Account, usage, financial data |
| Identity verification (KYC) and fraud prevention | Identity, KYC, device, financial data |
| Anti-money laundering compliance | Identity, financial, transaction data |
| Responsible gaming monitoring and enforcement | Account, usage, financial data |
| Customer support and dispute resolution | Identity, account, communications data |
| Platform security and abuse prevention | Device, usage, location data |
| Sending promotional communications (with consent) | Contact, account, usage data |
| Platform analytics and improvement | Usage, device, cookie data (anonymised where possible) |
bat399 processes personal data on the following legal bases:
bat399 shares personal data with carefully selected third-party service providers who process data on bat399's behalf under contractual data processing agreements. These include payment processing partners (JazzCash, Easypaisa, banking partners), KYC and identity verification providers, customer support platform providers, cloud hosting and infrastructure providers, and fraud detection and security service providers. All third-party processors are required to implement appropriate technical and organisational security measures and to process data only on bat399's documented instructions.
bat399 works with licensed game providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, and Play'n GO, among others. To deliver their games on the bat399 Platform, these providers may receive limited technical session data. bat399 ensures that any such data sharing is governed by appropriate contractual safeguards and that game providers do not use this data for their own independent marketing purposes.
bat399 may disclose personal data to competent regulatory, law enforcement, or governmental authorities where required by applicable law, court order, or other legal process. bat399 will notify affected Users of such disclosures to the extent permitted by law.
bat399 does not sell, rent, or trade Users' personal data to any third party for independent use, including advertising, data broking, or marketing profiling purposes. This applies to all categories of personal data collected through the bat399 Platform.
Cookies are small text files placed on your device when you visit a website. bat399 uses cookies and similar technologies (local storage, session tokens, pixel tags) to operate the platform, remember your preferences, maintain session security, and analyse platform usage. Some cookies are strictly necessary for bat399 to function; others are optional and subject to your consent.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect some bat399 Platform features but will not prevent access to core betting and casino services.
bat399 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to legal and regulatory retention obligations. The following general retention periods apply:
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.
bat399 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:
No security system is completely impenetrable. While bat399 takes all commercially reasonable steps to protect your data, we cannot guarantee absolute security. Users should do their part by using strong, unique passwords and enabling 2FA on their bat399 account.
Subject to applicable law, bat399 Users have the following rights with respect to their personal data. To exercise any of these rights, contact bat399 via the details in Section 14:
bat399 will respond to privacy rights requests within thirty (30) calendar days of receipt. We may require identity verification before processing a request. Requests can be submitted by contacting [email protected] or via live chat from your account dashboard.
The bat399 Platform serves Users primarily in Pakistan, but operates on infrastructure that may be physically located outside Pakistan. Where personal data is transferred outside the country in which it was collected, bat399 ensures that appropriate safeguards are in place — including contractual data transfer mechanisms and equivalent data protection standards — to protect your personal data to a standard consistent with this Policy. bat399's payment processing partners for JazzCash and Easypaisa process transaction data within their own infrastructure in accordance with their respective privacy frameworks and applicable Pakistani financial regulations.
The bat399 Platform is strictly restricted to persons aged 18 years and above. bat399 does not knowingly collect personal data from children under 18. If bat399 discovers or receives credible information that a registered account is held by a person under 18, the account will be immediately suspended, access to the platform will be blocked, any winnings or bonuses will be forfeited in accordance with responsible gaming obligations, and all personal data associated with the account will be deleted within a commercially reasonable timeframe. Parents or guardians who believe their child has registered a bat399 account are encouraged to contact [email protected] immediately.
The bat399 Platform may contain links or references to third-party content, game provider interfaces, or payment gateways that are subject to their own privacy policies separate from this bat399 Privacy Policy. bat399 is not responsible for the privacy practices of third-party websites or services. Users who access third-party services through the bat399 Platform should review the applicable privacy notices of those services independently. bat399 does not endorse any third-party privacy practices.
bat399 reviews this Privacy Policy periodically and will update it as necessary to reflect changes in our data practices, legal obligations, or operational requirements. Material changes to this Policy will be communicated to registered Users via email or an in-platform notification at least fourteen (14) days before the changes take effect. The Effective Date at the top of this page indicates the date of the most recent version. Continued use of the bat399 Platform after the effective date of an updated Policy constitutes acceptance of the revised terms. If you do not agree to a material change, you may request account closure before the change takes effect.
The current version of this Privacy Policy is always available at bat399.club/privacy-policy.
For all privacy-related enquiries, data rights requests, or concerns about how bat399 handles your personal data, please contact bat399's Data Protection team through the following channels. Email addresses are displayed as plain text and are not clickable links:
Every connection to bat399 is encrypted end-to-end. Your personal data, payment details, and bat399 login credentials travel over encrypted channels. Passwords are stored hashed — bat399 staff cannot view your plain-text password at any point.
bat399 does not sell, rent, or share your personal information with third-party advertisers or data brokers — ever. Your data is used only to operate bat399 services and meet legal obligations. Pakistani players deserve platforms that respect their privacy.
You can request a copy of all data bat399 holds on you, ask for corrections, request deletion subject to legal retention requirements, and withdraw marketing consent at any time. Submit requests via live chat or email to [email protected].
bat399 uses cookies only for platform operation, security, and analytics. Non-essential cookies require your consent. You can manage cookie preferences through your browser at any time without losing access to bat399's core services.
bat399 strictly enforces an 18+ age policy. We do not knowingly collect data from minors. Any account identified as belonging to a person under 18 is closed immediately and all associated data is deleted per our responsible gaming obligations.
bat399 holds your data only as long as necessary. Financial records are kept for 5 years per AML requirements; support communications for 3 years. When retention periods expire, data is securely deleted or anonymised — no indefinite storage.
bat399 is built on a foundation of security, transparency, and genuine respect for Pakistani players' privacy. From Karachi to Islamabad, Lahore to Faisalabad — your data is protected, your rights are respected, and your bat399 account is yours. PSL cricket betting, live casino, and 500+ slots — all secured by encryption you can trust.